The Client has the right to return items purchased at susansuell.com. The Client has seven days from the day of receipt of the item you want to return to inform susansuelljewels.com and 14 days to return the item to susansuell.com
Customer must indicate his intention by email to [email protected]
that in turn will answer by another email by specifying the precise instructions for the return of the article. The return expenses will be paid by the customer.
The refund on the account of the Client as a result of this return will be done within 14 days of receipt of the goods by susansuell.com
Return cannot take place in any case if supplied articles were manifestly used. Articles imperatively will be returned correctly protected, in his packing of origin, in perfect condition (not damaged or being soiled by the Client) with all accessories, instructions and documentation. They will be sent to the place specified by susansuell.com according precise instructions which will be sent by email for the return of the item. Where the return was not accepted by the vendor to understand the article whose return is intended to have been used, these items remain in the storehouse of susansuell.com to be picked up by the Client for a period not exceeding thirty days since his return. Not will neither be returned packages in which no record or any attachment to identify the sender (n ° of order, name, address,...). Costs and risks associated with the return of the item will be in charge of the Client, who shall send them safely and with the necessary guarantees to ensure that the returned goods in perfect state of conservation. The return of articles will result in a refund equal to the purchase price of the returned item/s which will be done within fourteen days after receipt of the returned item by susansuell.com The refund does not include the return expenses.
The refund will be made in the same manner as the original payment.Returns of faulty products
The Client has the right to return faulty products or non-conforming products. The Client has seven days from the day of receipt of the non-compliant article to inform susansuell.com about defect or noncompliance and fourteen days to return the item to susansuell.com. The Client must indicate his intention by e-mail to [email protected]
that in turn will answer by another email by specifying the precise instructions for the return of the article.
If the Client returns the article because it is defective or non-conformity and the return is accepted, susansuell.com will refund the value of the article and shipping, apart from the direct costs of return, fourteen days after the receipt by susansuell.com of the article reason for the return. The refund will be made in the same manner as the original payment.Delivery
The deliveries are made from Monday through Friday. No deliveries are made on weekends or local holidays. Orders are usually delivered within 3 to 7 business days. The delivery schedule is usually met, and although susansuell.com cannot guarantee punctuality, all orders are delivered within 30 days from the date of confirmation of receipt of the order, at the latest. Once an order is shipped, the Client receives an email notification about the expected delivery date.
The Client must verify the state of the packaging upon delivery. If the package is damaged, the Client must not accept the delivery. The amount of the purchase and the delivery expenses will be refunded to the Client once the warehouse has processed the return of the products. susansuell.com informs that the delivery must be verified within a reasonable time after receipt. In case no notice of rejection of the products is received within 14 days of delivery, susansuell.com will consider the Client to have accepted the delivery. This does not affect the Client's right to return or exchange any order as mentioned below in the paragraph of Returns.Delivery expenses
Delivery expenses apply to each order. The exact expenses for each delivery depend on the country of receipt. In countries where custom taxes and duties are requested to be paid, those costs will be billed to the Client by UPS.